Refund Policy

Last updated: April 30, 2026

Built to Thrive© sells digital educational resources, including guides, templates, worksheets, trackers, workbooks, downloads, and related business education materials.

Because most of our products are digital and are delivered electronically, our refund policy is different from a physical goods return policy. This policy explains when refunds may be available, when they are not available, and how to contact us if there is a problem with your order.

1. Digital Products

Most Built to Thrive products are digital products.

Digital products may include:

downloadable workbooks
spreadsheets
templates
checklists
guides
worksheets
digital toolkits
educational PDFs
video resources
online course materials
membership-based digital resources

Once a digital product has been purchased and accessed, downloaded, or delivered, it is generally non-refundable. This is because digital products cannot be returned in the same way as physical goods.

2. Free Downloads

Some Built to Thrive tools and resources may be offered for free. Free downloads are provided for educational use and do not qualify for refunds, credits, exchanges, or cash value.

3. When a Refund May Be Considered

We may consider a refund where:

you were charged more than once for the same product
you purchased the wrong product and contacted us before downloading or accessing it
the file was defective and we were unable to provide a working replacement
you did not receive access to the product because of a technical issue on our side
there was a clear payment or order-processing error

Refund requests are reviewed case by case. Submitting a refund request does not guarantee that a refund will be approved.

4. When Refunds Are Not Available

Refunds are generally not available when:

the digital product has already been downloaded or accessed
you changed your mind after purchase
you no longer need the product
you bought the product by mistake but accessed or downloaded it
you expected the product to include services, advice, customization, or support that were not stated on the product page
you did not read the product description before purchasing
the product does not apply to your specific business situation
you purchased a template, tracker, workbook, or guide and later decided not to use it

Built to Thrive products are educational resources. They are not legal, tax, accounting, payroll, investment, or financial advice.

5. Product Compatibility

Some tools may be provided as Excel files, spreadsheet files, PDFs, or other downloadable formats. Before purchasing, please review the product description to confirm the file type and intended use. Refunds are not normally provided because:

you do not have compatible software
you are unfamiliar with spreadsheets
your device cannot open the file
your version of Excel, Google Sheets, Numbers, or another program does not support all features
you expected the product to work in a format not listed on the product page

If there is a technical issue with the file itself, contact us and we will try to provide a corrected file or reasonable assistance.

6. Courses, Workshops, and Memberships

If Built to Thrive offers courses, workshops, or memberships, refund terms may vary by product. The refund or cancellation terms shown on the specific course, workshop, or membership page will apply. If no separate refund terms are listed, the general rule is:

refunds are not available after access has been granted to digital course or membership content
recurring memberships may be cancelled for future billing periods, but prior payments are not normally refunded
missed workshops or live sessions are not normally refundable unless otherwise stated

7. Physical Products

If Built to Thrive offers physical products in the future, the refund and return terms for those products will be listed on the product page. Unless otherwise stated, physical products must be returned unused, in their original condition, and with proof of purchase before a refund is considered.

Customers are responsible for return shipping unless the return is due to our error.

8. Sale Items and Discounted Products

Sale items, discounted products, bundles, launch offers, and promotional purchases are generally final sale unless otherwise stated.

9. How to Request a Refund

To request a refund, contact us at:Info@Built2Thrive.ca Please include:

your name
order number
email address used for the purchase
product purchased
date of purchase
reason for the refund request
screenshots or error messages, if the issue is technical

We may ask for additional information before making a decision.

10. Refund Processing

If your refund is approved, the refund will be issued to the original payment method where possible. Refund processing times depend on the payment processor, credit card company, and bank. It may take several business days for the refund to appear on your statement after it has been processed.

11. Late or Missing Refunds

If your refund has been approved but you have not received it:

Check your bank or credit card account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times can vary.
If you have completed these steps and still have not received the refund, contact us at [insert support email].

12. Exchanges and Replacement Files

For digital products, we do not offer exchanges in the same way as physical goods. If a file is defective, corrupted, or inaccessible because of an issue with the file we provided, we may provide a replacement copy or corrected version.

13. No Professional Advice

Built to Thrive products are educational tools. They are designed to help business owners understand concepts, organize information, and build better habits. They do not replace advice from a qualified accountant, lawyer, bookkeeper, tax professional, financial advisor, or other professional.

No refund is provided because a product does not replace professional advice.

14. Contact

For refund questions, contact: